Public offer

1. Terms and definitions

In this offer the following terms carry the meanings given below. The definitions are here so the rest of the text reads the same way for both sides.

Provider of the service

The party performing the service — the company operating under the GemPay brand. Full details at the end of this page.

User

The individual who placed an order in the bot and confirmed payment.

Service

Delivering in-game currency or wallet funds to the account identified by the public Player ID the user supplied.

Bot

@Gempayuz_bot on Telegram and the Mini App inside it. Ordering, payment and history all happen there.

Player ID

The public identifier of a game profile. It cannot be used to log in — only to send something to that account.

Supplier

The upstream partner GemPay is integrated with. Delivery reaches the game server through its API.

Order

A request made up of the chosen game, package and Player ID, confirmed by payment.

2. Subject of the offer

GemPay delivers in-game currency or wallet funds to the account the user specifies, on the user's instruction, and the user pays for that service in Uzbek som.

The service is provided in the Republic of Uzbekistan, in som. GemPay may change the list of games, the packages and the scope of the service without prior notice — this does not affect orders already paid for.

3. How an order is placed

1. 1
   Pick the game and package

   You choose the game in the bot's catalog, then the package. Each package shows its price in som right there.

2. 2
   Enter the Player ID

   You enter your Player ID (and a server ID where the game needs one). Getting these right is your responsibility.

3. 3
   The nickname is checked

   The system asks the game server for the nickname behind that ID and shows it on screen. This step is FREE and happens before payment — it is where a mistake can still be fixed.

4. 4
   Payment is confirmed

   Once you have checked that the nickname is yours, you confirm payment. From that moment the offer counts as accepted.

4. Price and payment

The price is set in som and shown in the bot at the moment of payment. It comes live from the supplier's catalog and follows the exchange rate, so it changes over time.

Payment is accepted by: UzCard, HUMO, Visa, Mastercard, Click, Payme, Paynet. Payments are processed through a payment organisation operating under the laws of the Republic of Uzbekistan.

Card details never reach GemPay and are not stored in its systems — they are entered directly on the payment organisation's secure page. More on this: payment security.

5. Performing the service

Once payment is confirmed the order goes to the supplier automatically. Delivery normally takes 1-5 minutes. That window depends on the game and the supplier's queue and is not a guaranteed time.

• When the order completes, its status in the bot changes to completed and stays in your history.
• If the supplier rejects the order or a technical failure occurs, the money is refunded in full or the order is retried — your choice.
• If delivery has not happened within 24 hours, the order counts as unfulfilled and the money is refunded.

Timings and the exact procedure are set out on the payments and refunds page.

6. Rights and obligations

GemPay undertakes to

• Deliver the package paid for to the Player ID given.
• Offer the free nickname check before payment.
• Refund or retry an order that was not fulfilled.
• Answer enquiries and provide the order history.
• Use personal data only to provide the service.

GemPay may

• Hold an order while a suspicious payment is checked — under its agreement with the acquiring bank.
• Refuse service where there are signs of fraud and return the money to its source.
• Change the catalog, the packages and the prices.
• Change these terms by publishing a new version on this page.

The user undertakes to

• Enter the correct Player ID and check the nickname shown before paying.
• Use only a payment instrument they are legally entitled to use.
• Not use the service for anything against the law or the game's rules.
• Quote the order number when reporting a problem.

7. Liability and its limits

GemPay's liability never exceeds the amount of the order the dispute concerns. It does not cover indirect losses, lost profit or in-game opportunities.

GemPay is not liable for delays caused by events outside its control, including network outages, unscheduled game-server downtime and failures in third-party systems. In such cases the order is either fulfilled or refunded.

8. Refunds

If the service was not performed, the money is refunded in full. A fulfilled order — one where the delivery reached the account given — is not refundable, because in-game currency cannot technically be taken back off an account.

1. Send a request through support in the bot or by email.
2. Include the order number, the date and the payment method.
3. GemPay reviews the request within 3 working days.
4. If it is approved, the money goes back to the method it was paid with.
5. How fast it reaches the bank is up to the payment organisation — usually 1-10 working days.

The full list of what is and is not refundable is on the payments and refunds page.

9. Personal data

GemPay processes the minimum needed to provide the service: your Telegram account identifier, the Player ID you entered and your order history. That data is used to fulfil the order, show your history and settle disputes.

• Card number, expiry date and CVV never reach GemPay — they stay with the payment organisation.
• Data is not sold to third parties and is not passed on for advertising.
• Data goes to the supplier only to the extent needed to fulfil the order.
• Where the law requires it, data may be provided to the competent authority.

You may ask for your data to be deleted. Order history is kept for the period the law requires, for accounting and in case of a dispute.

10. Resolving disputes

Both sides try to settle a dispute by negotiation first. Send your enquiry in writing — through support in the bot or by email — and it will be reviewed within 15 days.

If no agreement is reached, the dispute is resolved under the laws of the Republic of Uzbekistan, which also govern this offer.

11. Validity and changes

This offer takes effect when published on this page and stays in force indefinitely. GemPay may change the terms; a new version is published here and the updated date at the top of the page changes with it.

You accept the current version by confirming payment in the bot. If you do not agree, do not use the service; the bot is @Gempayuz_bot.

12. Company details